Nov 10th Managed DNS Maintenance - Scheduled November 18th

Managed DNS service will be affected on November 18th between 9:00 - 10:00 UTC . 

Actual downtime should be limited to no more than 10-15 minutes in total.

Nov 5th Phishing attacks against registrars

You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... En savoir plus »

Aug 27th Mise à jour Windows

Nous effectuerons des mises à jour au serveurs Windows chaque dimanche matin a partir de minuit - 6:00 heure de l'Est. Au cours de ces mises à jour, vous pouvez rencontrer quelques temps d'inactivité alors que les serveurs sont redémarrés.

Apr 9th Remote Assistance

We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.

Apr 8th Domain pricing increase due to exchange rates

Please take note that due to recent foreign exchange rate fluctuations and regisrty pricing increases it has become necessary for us to review our currently set domain prices. These new rate updates will take effect immediately for the following extensions:.info domains are now $25.00 CDN per year.com .net and .org domains will be $20.00 CDN per ... En savoir plus »

Apr 7th Smartermail Authentication Required

Effective immediately ALL mail users MUST use SMTP authentication to send mail through the server. Please make sure your settings of your account have this configuration active otherwise your mail will not work.

Feb 12th Domain Registrant verification

Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... En savoir plus »

Jun 27th Support Policy

Below is our Support Policy, this includes expected response times to tickets, these are not guaranteed response times. High Priority - 1 Hour - Website Offline due to Server or Network Fault - Emails Offline due to Server or Network Fault - Website Control Panel Not Accessible ¬† ¬† Medium Priority - 4 Hours - General Website Error Messages - ... En savoir plus »