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All Accounts are bound by our Terms of Service.
1. Mexxus will utilize its best efforts to maintain acceptable
performance of services, but Mexxus makes absolutely no warranties
whatsoever, express or implied, including warranty of merchantability
or fitness for a particular purpose. Mexxus cannot guarantee continuous
service, service at any particular time, or integrity of data stored
or transmitted via its system or via the Internet. Mexxus will not
be liable for the inadvertent disclosure of, or corruption or erasure
of, date transmitted or received or stored on its systems. Mexxus
shall not be liable to Customer or any of its customers for any
claims or damages which may be suffered by Customer or its customers,
including, but not limited to, losses or damages of any and every
nature, resulting from the loss of data, inability to access Internet,
or inability to transmit or receive information, caused by, or resulting
from, delays, nondeliveries, or service interruptions whether or
not caused by the fault or negligence of Mexxus.
2.
Mexxus guarantees that it will maintain a 99.999% up time, excluding
scheduled maintenance, for facilities and Internet connectivity
as follows: in the event that one or more of Client's hosted accounts
are unable to transmit or receive information via the Internet through
the Front-end Network as a result of disruptions to either the Data
center or the Front-end Network (a "Covered Outage"),
Mexxus will, as Mexxus's sole obligation and Client's sole and exclusive
remedy for failure to meet the foregoing guarantee, credit the Client's
account for every five (5) consecutive minutes of such Covered Outage
with the prorated fees for one (1) day of services for the affected
servers, up to a maximum credit during any calendar month equal
to the total prorated fees due to Mexxus from Client during such
calendar month for the affected hosted accounts ("Standard
Service Credit").
3.
Setup Fees including, but not limited to, additional programming
are nonrefundable.
4.
All fees are due in advance of the services provided. Failure to
pay in advance may result in termination or suspension of services
without notice.
5.
Prepaid accounts are non-refundable, if you have a contract, the
terms of the contract apply. If you cancel your service, but fail
to transfer your site(s) to another provider and continue to utilize
our hosting network you will be billed until such time that you
are no longer utilizing our services. If you wish services to cease
immediately, you must request that our services be discontinued
immediately. Mexxus will accept company check and credit card payments
for services. Accounts are billed in advance at the beginning of
each accounts physical year or month. Mexxus will send a friendly
reminder via email to all yearly plan customers before their due
date. Customers on monthly plans are renewed monthly without notice.
Payments are due on the date of renewal. All accounts with a balance
after 5 days will be charged a 27% annually Interest late fee and
suspended. Accounts will be reactivated when payment is made in
full. Re-activation charges will be billed at $30.00. Any accounts
with a 45-day balance will be closed and sent to collections. You
agree to pay Mexxus all charges relating to use of your account(s)
according to rates and prices published online at the time of use.
You are responsible for charges from the application date until
the account is closed. You are solely responsible for informing
Mexxus of all new customer contact and billing information. You
are solely responsible for notifying Mexxus if you would like to
cancel your account. Charges will continue to accrue until notice
is given by e-mail sent to billing@mexxus.com 30 days prior to cancellation
or renewal. You are responsible for payment through the end of the
cancellation month. Mexxus will charge an additional $1.00 administration
fee per month if you request invoices by regular mail or by fax.
Mexxus' Billing department sends invoices or statements by e-mail
at no additional charge.
6.
The use of any data or material, which Customer receives from the
service provided by Mexxus, is at Customer's sole and absolute risk.
Mexxus specifically disclaims and denies any responsibility for
the completeness, or accuracy of quality of any and all information
obtained through the services to be provided hereby.
7.
Customer agrees that it shall defend, indemnify, save and hold harmless
from any and all demands, liabilities, losses, costs, claims, including
reasonable attorney's fees, ('Liabilities') against Mexxus, its
agents, its customers, servants, officers, employees, that may arise
or result from any services provided, performed or agreed to be
performed or any product sold by Customer, its agents, employees
or assigns. Customer agrees to defend, indemnify and hold harmless
Mexxus against Liabilities arising out of any injury to person or
property caused by any products sold or distributed in connection
with Mexxus's server; and material supplied by Customer infringing
or allegedly infringing on the proprietary rights of a third party;
copyright infringement and any defective product which Customer
sold on Mexxus's Server. As a result of this, Customer agrees that
Mexxus shall not be liable to Customer for any claims of actual,
compensatory and/or consequential damages which may be suffered
by Customer, including, but not limited to, losses or damages due
to the loss data resulting from delays, non deliveries, or service
interruptions caused by the fault or negligence of Mexxus. Notwithstanding
the above mentioned, Customer's exclusive remedies, damages, losses
and causes of actions shall not exceed the aggregate dollar amount
which Customer paid during the term of this Agreement.
8.
The Customer may only use Mexxus's services for lawful purposes.
In the event that at any given time, Mexxus believes that the service
is being used by the Customer in contravention with any of the terms
and provisions contained in this Agreement, Mexxus has the right
to immediately discontinue such service to Customer without liability.
The following are restrictive uses and shall be cause for the immediate
termination of web services and this Agreement without notice to
the Customer:
a.
Unauthorized distribution or copying copyrighted software, violation
of US export restrictions, embarrassment, fraud, trafficking in
obscene material, drug dealing, and other illegal activities;
b. Unsolicited advertising via email and/or 'Spamming' is
a violation of State and Federal Law and is otherwise a violation
of this agreement. Such prohibited conduct subjects Customer to
immediate cessation of service as provided herein and the termination
of this agreement without notice. Mexxus reserves the right to report
such illegal activities to any and all regulatory, administrative
and/or governmental authorities for appropriate prosecution. In
addition, Mexxus will charge One Dollar ($1.00) per email recipient
for any such activity;
c. Using a non-existing email return address on a commercial
solicitation, spamming (sending unsolicited advertising to numerous
email addresses or newsgroups and/or generating a significantly
higher volume of outgoing email than a normal user), trolling (posting
outrageous messages to generate numerous responses, mailbombing
(sending multiple messages without significant new content to the
same user), subscribing someone else to a mailing list without that
person's permission, cross-posting articles to an excessive number
of newsgroups, or attempting without authorization to enter into
a secured computer system. Mexxus reserves the right to determine
what is Net abuse;
d. Tortuous conduct such as posting of defamatory, libelous,
scandalous, or private information about a person without their
consent, intentionally inflicting emotional distress, or violating
trademarks, copyright, or other intellectual property rights;
e. The Customer expressly understands and agrees that illegal
Adult oriented Websites featuring nudity and acts of a sexual nature
are expressly prohibited. Mexxus reserves the right to immediately
terminate and remove any such unauthorized Websites without notice
and discontinue service to Customer without notice or liability
for actual, compensatory or consequential damages to Customer for
the interruption in service.
f. MUDDS, Listservers or any other Internet application that
are not Website specific, are specifically prohibited.
g. Operating a website that is pourly developed causing our exhausting our server resources.
9. The Customer is responsible to protect login credentials to avoid any security breaches. Mexxus is not repsonsible for any security breaches to customers websites or emails caused by customer.
10. Free Support is offered to customers 24 hours a day via Mexxus Support Center (support.mexxus.com). Low or Normal priority Support requests may take up to 48 hours to be reponded to. High priority requests (Server/Website not accessible) are responded to immediately. Free support covers issues related to our service and not the following:
a. Assitance on setting up email in mail programs and mobile PDAs and Smartphones.
b. Troubleshooting mail programs
c.
Troubleshooting scripts
d. Installation of applications/scripts
e. Assistance on using control panels or third party applications
If support for any of the above is requested Mexxus may request for Paid support which is billed at $75.00 per hour.
11.
By choosing the "monthly billing option" on any of the
Mexxus plans you agree that the Mexxus billing department will charge
your credit card on a monthly basis.
12.
The Free Domain included in each applicable plan will remain registered
under the Mexxus Company with Mexxus "Whois" information
for the first year of service. In the case of any cancellation in
the first year the Free domain can be transfered to client at the
cost of the Mexxus advertised Domain transfer price.
13.
If your check payment gets returned by your bank a charge of $25.00
will be added to your account.
Disclaimer
Mexxus will not be responsible for any damages your business may
suffer. Mexxus makes no warranties of any kind, expressed or implied
for services we provide. Mexxus disclaims any warranty or merchantability
or fitness for a particular purpose. The includes loss of data resulting
from delays, non-deliveries, wrong delivery, and any and all service
interruptions caused by Mexxus and its employees. The services provided
by Mexxus are provided AS-IS and without any warranty expressed
or implied. Mexxus reserves the right to revise its policies at
any time.
WAIVER
Failure of any party to enforce any provision of this Agreement
shall not constitute or be construed as a waiver of such provision
or of the right to enforce such provision.
Mexxus
reserves the right to modify these terms at any time in its sole
and absolute discretion. |