My emails and website are not working

If you are unable to load up your website or get errors when trying to connect to your mail server chances are our firewall has blocked your IP as a security measure.

 

The first step will be to look at http://www.mexxus.com/announcements.php for any important announcements or network outages. If no announcements are posted on our website its possible your IP is blocked.

 

To resolve this issue simply go to http://mexxusmultimedia.com/ip/ and this will indicate the IP of your network.

 

Once you have this IP just send and email to support@mexxus.com or if you cannot email go to http://mexxusmultimedia.com/support/ and submit a ticket to our support department to have your IP removed from our firewall.

Was this answer helpful?

 Print this Article

Also Read

How to change permissions (chmod) of a file

Permissions can be very important when it comes to hosting your website. Permissions can allow...

What support is chargeable and what is free

Mexxus is a dual service hosting provider, offering both hosting services and professional...

How can i create a PHPINFO page?

All you will need to do is create your test page.Example "test.php"You can create it in any...

When I upload my website, I still receive the default Under construction page

Make sure you have uploaded to the correct folder. This is the case 99% of the time. The...

My script needs to use 777 permissions

For scripts that require '0777' directory permissions, we do not allow those permission...