How Do I Access My Spam Folder?

If you've configured your cPanel hosting account to use the Spam Box feature of SpamAssassin, mail identified as spam will be placed in a spam folder; however, you will not immediately see the spam folder in webmail if you have not created or subscribed to it.

Pop clients (such as Outlook): Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.

Note: The SpamAssassin feature SpamBox recognizes the folder name 'spam' in all lowercase, and not 'Spam'.  If the folder name is 'Spam', the intended mail will not be delivered to the correct folder.

SquirrelMail Webmail

If a spam folder does not already exist, you will need to create and subscribe to it.

Visit the cPanel webmail interface and choose SquirrelMail.
Click on the Folders link at the top of the page.
Under Create Folder, enter the name 'spam' for the new folder.
Click Create.

If the folder does not automatically list itself in the Subscribe list under the Unsubscribe/Subscribe area, you will need to manually subscribe to the folder by selecting the spam folder and clicking Subscribe.

Horde Webmail

In Horde, at the top, click on the gear icon and then hover over Preferences and click on Mail.
Under Message, click on Spam Reporting.
Choose your designated Spam folder from the drop down list.
Configure action queries appropriately
Click Save.

RoundCube Webmail

If a spam folder does not exist, you will need to create it.

Visit the cPanel webmail interface and choose RoundCube.
Click on the Settings icon in the top-right corner of the page.
Click on the Folders tab.
Click the + button in the bottom-left corner of the Folders panel to create a new folder.
Under Folder properties, in the Folder name field, type 'spam'.
Click Save.

Was this answer helpful?

 Print this Article

Also Read

How to create and Autoresponder in Cpanel

Log into your Cpanel Control panel, Click on the Auto Responders Icon     Click on the Add...

How much does it cost to have more MySQL Databases on our domain?

It costs a $30 for an additional MySQL database setup. This is a one time setup fee. More...

How do I create and delete a cron job?

Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance...

Convert from IMAP account to POP3 in outlook

In Outlook 2010 and Outlook 2013, Auto Account Setup will indeed first try to configure your web...

Set Up E-mail with Microsoft Outlook Express using IMAP

Follow the steps below to sync your E-mail with Microsoft Outlook Express using IMAP protocol....