Articles

  There is an Administration fee charge on my invoice, What is that for?

Your invoice has an Administration fee charge only if you have requested to receive your...

 Cancellation of your account

In order to cancel your account you will have to email billing@mexxus.com and provide the domain...

 Do you have a 30 Day money back guarantee?

Yes, we provide a 30 day money-back guarantee of monthly hosting fees excluding domain fees,...

 How can i update my credit card?

In order to update your credit card you need to login to our Client Area at:...

 How can i use a dedicated IP for my website

If you would like to have a dedicated ip for your website there is a monthly charge of $5.00....

 How do I know all my bills are paid?

To see your financial status with Mexxus, simply login to our billing system at...

 How do I renew my account?

If you pay by credit card your account is automatically renewed and your card charged. You can...

 How much does additional bandwidth cost?

The following blocks of bandwidth can be purchased and added to your existing plan: 10...

 How much does it cost to have more MySQL Databases on our domain?

It costs a $30 for an additional MySQL database setup. This is a one time setup fee. More...

 I am missing an Invoice, How can I request a copy?

If you are missing an invoice you can login and view your invoices at...

 I would like to make changes to my account information you have on file ex: Billing address, email address, contact person etc..., who do i contact?

You can make the necessary changes by logging into your account at:...

 If my website has been suspended how can i speed up the re-activation process?

You will have to login to your account and submit payment for any invoices due at:...

 What are your payment methods?

Our methods of payment are: 1) Credit cards: Visa, Mastercard 2) Paypal sent to billing@mexxus.com

 What happens if i need to upgrade my plan?

If you have pre-paid your plan and you would like to upgrade your package you will be billed...

 What if my payment is late?

There is a five day grace period after the due date. If payment is not remitted within that...

 What if my traffic level goes over what you give? Do you shut down my account?

You will be notified by our server before you reach the limit on your account. At that time...

 What is the Cost For Additional Disk Space?

The cost for additional disk space to be added to any Mexxus account is:$1.00/100 MB...

 What is the cost if i would like an additional Email account on my plan?

If you would like to add additional Email accounts to your domain Mexxus charges $2.00/Email...

 What support is chargeable and what is free

Mexxus is a dual service hosting provider, offering both hosting services and professional...

 Where can I pay my invoice online by credit card?

  Mexxus Invoices can be viewed and paid online by logging into your account at...