Scheduled DNS Server Maintenance - November 17 - December 1st 2023

Between November 17 - November 24 2023 we will be performing updates to our 3 DNS servers.  Maintenance window is between 9PM - 11PM on the following dates: November 17 - NS22.MEXXUS.COM (COMPLETED) November 22 - NS21.MEXXUS.COM (COMPLETED) November 27 - NS20.MEXXUS.COM (COMPLETED) Reboots may be required on each DNS Server however there is ... Read More »

24th Oct 2023
Scheduled Server Maintenance - October 29th 2023

On October 29th 2023 we will be performing updates to all servers on our network. These updates include server patches and cPanel updates.

Maintenance window is between 9PM - 11PM

Reboots may be required on each server causing service downtime of 10 minutes.


24th Oct 2023
WPML causing white screen in wordpress websites after wordpress update 6.1

Our team observed an issue with the latest Wordpress update which has caused any websites using WPML to get a white screen. WPML is aware of this issue and has posted an important message regarding this below. If you have signed up for the wordpress piece of mind plan you have nothing to worry about since our team can work around this and get ... Read More »

3rd Nov 2022
Horde Webmail no longer supported in cPanel

The Horde webmail application has been removed in cPanel.

All Horde email, contacts, and calendars will be automatically migrated to Roundcube. For more information, read the details from cPanel: cPanel Deprecation Plan documentation.        

29th Sep 2022
Horde Webmail - cPanel Servers

Recently a vulnerability was discovered for Horde, one of the webmail options offered with cPanel.cPanel has recommended disabling Horde for the time being until a fix has been pushed out in a future update. such we will be disabling Horde on all cPanel servers until an update is ... Read More »

22nd Jun 2022
Domain pricing increases

Please take note that due to registry pricing increases it has become necessary for us to review our currently set domain prices.   All domain registration and renewal prices will increase by 10% as of December 2021We regret having to make any changes that have an effect on our customers, but from time to time we will need to make adjustments ... Read More »

10th Sep 2021
Hidden Backdoor Found In WordPress Captcha Plugin Affects Over 300,000 Sites

With the amount of WordPress sites living on our network we felt that everyone should be aware of a Captcha plugin by BestWebSoft that is called Captcha Pro. The developer sold the plugin to an undisclosed buyer who then placed a backdoor in the code base which then is placed in a wordpress site using this plugin when the plugin is ... Read More »

20th Dec 2017
Phishing attacks against registrars

You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... Read More »

5th Nov 2015
Remote Assistance

We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.

9th Apr 2015
Domain Registrant verification

Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... Read More »

12th Feb 2014