Domain pricing increases

Please take note that due to registry pricing increases it has become necessary for us to review our currently set domain prices.   All domain registration and renewal prices will increase by 10% as of January 1st 2022We regret having to make any changes that have an effect on our customers, but from time to time we will need to make ... Read More »

10th Sep 2021
Emergency Server Maintenance

We will be performing emergency server maintenance on Explorer tonight September 9 at 9PM eastern time. Service outage of about 30 minutes will occur.

Update: This maintenance has been completed

9th Sep 2021
Hyper V Cluster issue

We are currently experiencing a disruption with our Hyper-V cluster (explorer) affecting mail and web services. Our team is working on resolving this.

Update: This has been resolved. If you continue to have issues with your email or website service please open a ticket.

 

8th Sep 2021
Scheduled Maintenance - Server upgrade - August 11 2021

On Wednesday August 11 between 9PM - 3AM Eastern time we will be upgrading server explorer.dnspipe.com . Downtime of 2 hours is expected during this maintenance window.   Update: The first stage of the migration has been completed without any downtime. The final stage of migration has been scheduled to be completed on August 18th between 9PM - ... Read More »

9th Aug 2021
Server issue - Explorer.dnspipe.com

We are experiencing connectivity issues with server explorer.dnspipe.com. Our team is working on resolving the issue.

UPDATE: We have resolved this issue at this time and will plan to schedule migration of this server.

6th Aug 2021
Scheduled Maintenance Notice - Friday July 16th

On Friday July 16th Between 2 AM - 6 AM Eastern time we will be migrating server Can5.mexxus.com to our new Datacenter. Websites hosted on this server will experience up to 4 hours of downtime during that window.

If you have any concerns please contact our support team.

UPDATE: This has been completed

9th Jul 2021
Phishing attacks against registrars

You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... Read More »

5th Nov 2015
Remote Assistance

We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.

9th Apr 2015
Domain Registrant verification

Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... Read More »

12th Feb 2014
Support Policy

Below is our Support Policy, this includes expected response times to tickets, these are not guaranteed response times. High Priority - 1 Hour - Website Offline due to Server or Network Fault - Emails Offline due to Server or Network Fault - Website Control Panel Not Accessible     Medium Priority - 4 Hours - General Website Error Messages - ... Read More »

27th Jun 2013