News All the latest from Mexxus Multimedia
Oct 11th Smartermail upgrade - October 21st
We will be upgrading Smartermail to latest version on October 21st starting at 2 am Eastern time. Users will experience downtime of approximately 15 minutes during this process.
You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... Read More »
Aug 27th Windows Updates
We will be performing windows server updates on our windows servers every Sunday morning between 12am and 6am Eastern time. During these updates you may experience some downtime while servers are rebooted.
Apr 9th Remote Assistance
We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.
Please take note that due to recent foreign exchange rate fluctuations and regisrty pricing increases it has become necessary for us to review our currently set domain prices. These new rate updates will take effect immediately for the following extensions:.info domains are now $25.00 CDN per year.com .net and .org domains will be $20.00 CDN per ... Read More »
Effective immediately ALL mail users MUST use SMTP authentication to send mail through the server. Please make sure your settings of your account have this configuration active otherwise your mail will not work.
Feb 12th Domain Registrant verification
Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... Read More »
Jun 27th Support Policy
Below is our Support Policy, this includes expected response times to tickets, these are not guaranteed response times. High Priority - 1 Hour - Website Offline due to Server or Network Fault - Emails Offline due to Server or Network Fault - Website Control Panel Not Accessible Medium Priority - 4 Hours - General Website Error Messages - ... Read More »