Normally tickets are answered the same day, usually within 1 hour. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.
Some problems are more complicated and we will need extra time to investigate and solve your issue.
Some expected waiting times...
Up to 24 hours
* SSL order and install
* OS reloads
* Cancellations
* Orders
24 to 72 hours
* Transfers - Site Content
* DNS - name server propagation
* Email - Black List issues
* Security - Copyright and abuse complaints
More than 72 hours
* Transfers - Domain registration
* Refunds (must cancel first)
