Ticket wait times Print

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Normally tickets are answered the same day, usually within 1 hour. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.

Some problems are more complicated and we will need extra time to investigate and solve your issue.

Some expected waiting times...

Up to 24 hours

* SSL order and install
* OS reloads
* Cancellations
* Orders

24 to 72 hours

* Transfers - Site Content
* DNS - name server propagation
* Email - Black List issues
* Security - Copyright and abuse complaints

More than 72 hours

* Transfers - Domain registration
* Refunds (must cancel first)

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