Scheduled Plesk upgrade and Patching on Windows Servers - 10/07/2020

We will be performing 2 updates on our windows servers October 7th 2020 after 9PM Eastern time. 1. Updating Plesk Control panel 2. A vulnerability (CVE-2020-2579) has been discovered in MySQL 5.7.28 and below that allows low privileged attackers with network access via multiple protocols to compromise MySQL Server.For more information regarding ... Read More »

7th Oct 2020
Scheduled Emergency Security Patching on Windows Servers - 09/09/2020

This patch has a few highlights, in addition to various, less noteworth security updates.The first is a system-level RCE vulnerability affecting all recent versions of exchange server, which we will be mitigating on our internal server ASAP, overnight.  https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2020-16875The second ... Read More »

9th Sep 2020
Domain pricing increases

Please take note that due to recent foreign exchange rate fluctuations and registry pricing increases it has become necessary for us to review our currently set domain prices. These new rate updates will take effect immediately for the following extensions:.info domains are now $30.00 CDN per year .com domains are now $25.00 CDN per ... Read More »

1st Jan 2020
Plesk updates

We will be updating our Plesk servers starting at 11 PM - 3 AM on January 1st 2020.  All servers will require a reboot during this window and users can expect roughly 10 minutes of downtime.

Update: This has been completed.

31st Dec 2019
Phishing attacks against registrars

You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... Read More »

5th Nov 2015
Remote Assistance

We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.

9th Apr 2015
Smartermail Authentication Required

Effective immediately ALL mail users MUST use SMTP authentication to send mail through the server. Please make sure your settings of your account have this configuration active otherwise your mail will not work.

7th Apr 2015
Domain Registrant verification

Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... Read More »

12th Feb 2014
Support Policy

Below is our Support Policy, this includes expected response times to tickets, these are not guaranteed response times. High Priority - 1 Hour - Website Offline due to Server or Network Fault - Emails Offline due to Server or Network Fault - Website Control Panel Not Accessible     Medium Priority - 4 Hours - General Website Error Messages - ... Read More »

27th Jun 2013