Beginning next Thursday, June 1, at 9 PM EST, our team will perform network maintenance in our Denver Data Center that will expand our physical network to allow for additional high-speed networking. Work is expected to be ongoing until approximately 3 AM EST. While the impact on clients is expected to be minimal, users may experience intermittent ... Read More »
We will be performing server updates on Sunday May 28th between 8pm - 11pm Eastern time affecting the Mexxus Support System and Mexxus Billing System.
Users may experience intermittent connectivity issues during this maintenance window.
Our team observed an issue with the latest Wordpress update which has caused any websites using WPML to get a white screen. WPML is aware of this issue and has posted an important message regarding this below. If you have signed up for the wordpress piece of mind plan you have nothing to worry about since our team can work around this and get ... Read More »
The Horde webmail application has been removed in cPanel.
All Horde email, contacts, and calendars will be automatically migrated to Roundcube. For more information, read the details from cPanel: cPanel Deprecation Plan documentation.
Recently a vulnerability was discovered for Horde, one of the webmail options offered with cPanel.cPanel has recommended disabling Horde for the time being until a fix has been pushed out in a future update.https://support.cpanel.net/hc/en-us/articles/6483941705239As such we will be disabling Horde on all cPanel servers until an update is ... Read More »
Please take note that due to registry pricing increases it has become necessary for us to review our currently set domain prices. All domain registration and renewal prices will increase by 10% as of December 2021We regret having to make any changes that have an effect on our customers, but from time to time we will need to make adjustments ... Read More »
With the amount of WordPress sites living on our network we felt that everyone should be aware of a Captcha plugin by BestWebSoft that is called Captcha Pro. The developer sold the plugin to an undisclosed buyer who then placed a backdoor in the code base which then is placed in a wordpress site using this plugin when the plugin is ... Read More »
You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... Read More »
We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.
Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... Read More »