Horde Webmail no longer supported in cPanel

The Horde webmail application has been removed in cPanel.

All Horde email, contacts, and calendars will be automatically migrated to Roundcube. For more information, read the details from cPanel: cPanel Deprecation Plan documentation.        

29th Sep 2022
Horde Webmail - cPanel Servers

Recently a vulnerability was discovered for Horde, one of the webmail options offered with cPanel.cPanel has recommended disabling Horde for the time being until a fix has been pushed out in a future update.https://support.cpanel.net/hc/en-us/articles/6483941705239As such we will be disabling Horde on all cPanel servers until an update is ... Read More »

22nd Jun 2022
Domain pricing increases

Please take note that due to registry pricing increases it has become necessary for us to review our currently set domain prices.   All domain registration and renewal prices will increase by 10% as of December 2021We regret having to make any changes that have an effect on our customers, but from time to time we will need to make adjustments ... Read More »

10th Sep 2021
Scheduled Maintenance - Server upgrade - August 11 2021

On Wednesday August 11 between 9PM - 3AM Eastern time we will be upgrading server explorer.dnspipe.com . Downtime of 2 hours is expected during this maintenance window.   Update: The first stage of the migration has been completed without any downtime. The final stage of migration has been scheduled to be completed on August 18th between 9PM - ... Read More »

9th Aug 2021
Scheduled Maintenance Notice - Friday July 16th

On Friday July 16th Between 2 AM - 6 AM Eastern time we will be migrating server Can5.mexxus.com to our new Datacenter. Websites hosted on this server will experience up to 4 hours of downtime during that window.

If you have any concerns please contact our support team.

UPDATE: This has been completed

9th Jul 2021
Phishing attacks against registrars

You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners. We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ... Read More »

5th Nov 2015
Remote Assistance

We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.

9th Apr 2015
Domain Registrant verification

Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ... Read More »

12th Feb 2014
Support Policy

Below is our Support Policy, this includes expected response times to tickets, these are not guaranteed response times. High Priority - 1 Hour - Website Offline due to Server or Network Fault - Emails Offline due to Server or Network Fault - Website Control Panel Not Accessible     Medium Priority - 4 Hours - General Website Error Messages - ... Read More »

27th Jun 2013