If you are unable to load up your website or get errors when trying to connect to your mail server chances are our firewall has blocked your IP as a security measure.
The first step will be to look at http://www.mexxus.com/announcements.php for any important announcements or network outages. If no announcements are posted on our website its possible your IP is blocked.
To resolve this issue simply go to http://mexxusmultimedia.com/ip/ and this will indicate the IP of your network.
Once you have this IP just send and email to firstname.lastname@example.org or if you cannot email go to http://mexxusmultimedia.com/support/ and submit a ticket to our support department to have your IP removed from our firewall.