You may have heard that many high-profile domain registrars are being targeted by a massive phishing attack against domain owners.
We have received reports that some of those attacks are using Tucows branded emails to target some of our clients. The fraudulent emails claim that a particular domain name has been suspended and ask users to click a ...
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We are now offering remote assistance for any problems configuring your mail client. Cost for this service is $85 per hour and can be requested by contacting support.
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Registrant verification is a new requirement in the Registrar Accreditation Agreement (RAA) that requires all registrars to verify the registrant’s contact name and email address during a new registration, transfers in or contact updates, if not previously verified.The validation process is a 15 day window during which a Registrant must ...
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Below is our Support Policy, this includes expected response times to tickets, these are not guaranteed response times.
High Priority - 1 Hour - Website Offline due to Server or Network Fault - Emails Offline due to Server or Network Fault - Website Control Panel Not Accessible
Medium Priority - 4 Hours - General Website Error Messages - ...
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